Privacy Policy

Last updated: September 15, 2026

Shomoa Clinics ("Shomoa Clinics", "we", "us", or "our") provides a mobile app and related services that let you book online sessions with our therapists and manage your appointments (the "Service"). This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By creating an account or otherwise using the Service, you agree to the collection and use of information as described in this policy.

1. Information we collect

We collect the following categories of information:

Account information — your first and last name, email address, mobile phone number, date of birth, gender, and password (stored in encrypted form), which you provide when you sign up.
Booking information — the service, therapist, and appointment time you select, along with your booking history and session status (upcoming, completed, or cancelled).
Payment information — when you pay for a session, your payment is processed by our payment partner, Paymob. We do not collect or store your full card number, expiry date, or CVV — these are handled directly by Paymob. We only receive confirmation of whether a payment was successful and a reference for the transaction.
Communications — messages you send us, for example when you contact us over WhatsApp or email to reschedule, cancel, or ask a question.
Technical information — basic information generated by using a mobile app, such as your device type and general error/crash information, used only to keep the Service working correctly.

We do not use third-party advertising networks or analytics SDKs in the app, and we do not sell your personal information.

2. How we use your information

To create and manage your account.
To let you browse services and book, reschedule, or cancel online sessions.
To process payments for the sessions you book.
To communicate with you about your bookings, including confirmations, reminders, and support requests.
To maintain the security, integrity, and reliability of the Service.
To comply with our legal obligations.

3. Who we share information with

We share information only where necessary to operate the Service:

Paymob — our payment processor, to complete your payments.
The therapist you book with — so they can prepare for and provide your session.
Service providers who help us run our infrastructure (for example, cloud hosting), under obligations to protect your information.
Legal or regulatory authorities, where required by law.

We do not sell your personal information to third parties.

4. Data security

We use reasonable technical and organizational measures to protect your information, including encrypting data in transit and storing passwords in encrypted form. No method of transmission or storage is completely secure, but we work to protect your information appropriately.

5. Data retention

We retain your account and booking information for as long as your account is active, or as needed to provide the Service, resolve disputes, and comply with our legal obligations. If you ask us to delete your account, we will delete or anonymize your personal information, except where we are required to keep certain records (for example, for financial or legal reasons).

6. Your rights and choices

You can:

Access and update your account information from within the app.
Request a copy of your personal information, or request that we delete your account and associated personal information, by emailing privacy@shomoaclinics.com. We will respond to your request within a reasonable time.
Contact us with any privacy question or concern at the same address.

7. Children's privacy

The Service is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can remove it.

8. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, notify you through the app.

9. Contact us

If you have any questions about this Privacy Policy or how we handle your information, contact us at privacy@shomoaclinics.com or via WhatsApp.